Privacy policy

The controller of your personal data is LE PRIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Kraków, ul. Ludwinowska 11/183, 30-331 Kraków, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, XI Commercial Division of the National Court Register, under KRS number 0001058889, NIP 6762564922, REGON 383020632. Regarding your personal data, you can contact us via email: contact@leprive.pl or by phone: 668 618 705.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified in a way that makes it impossible to identify or link to you. We may collect or process the following categories of personal information, including inferences drawn from them, depending on how you use the Services and where you reside, and to the extent permitted or required by applicable law:

• Contact data includes your name, address, billing address, shipping address, phone number, and email address.
• Financial data includes credit card numbers, debit card numbers, financial account numbers, payment card details, financial account details, transaction details, payment methods, payment confirmations, and other payment data.
• Account information includes your username, password, security questions, preferences, and settings.
• Transaction information includes items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as past transactions.
• Communications with us include information provided when communicating with us, such as when you submit a customer support inquiry.
• Device information includes information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information includes information regarding your interaction with the Services, including how and when you use or navigate the Services.

Providing personal data is voluntary, but necessary to conclude and perform the Agreement. Failure to provide the data will make it impossible to fulfil the order.

We may collect personal information from the following sources:

• Directly from the customer — including when creating an account, visiting or using our Services, communicating with us, or providing us with personal information in any other way.
• Automatically through the Services — including from the User's device when using our products or services or visiting our websites, as well as through the use of cookies and similar technologies.
• From service providers — including cases where we work with them to operate certain technology and they collect or process the User's personal information on our behalf.
• From our partners or other third-party companies.

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services — processing payments, fulfilling orders, remembering preferences, sending notifications, creating and maintaining accounts, arranging shipping, facilitating returns and exchanges, and creating personalized shopping experiences.
• Marketing and advertising — sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements.
• Security and fraud prevention — authenticating accounts, ensuring secure payments, and detecting and investigating potentially fraudulent activities.
• Communicating with you — providing customer support, answering questions, and maintaining business relationships.
• Legal reasons — ensuring compliance with applicable laws, responding to valid legal processes, and conducting investigations.

The website uses profiling to tailor the content displayed to the User. Profiling is based on purchase history, viewed products, and data from cookies. The effect of profiling may be the display of advertisements, offers, and product recommendations to the User that correspond to their preferences. Profiling does not produce legal effects for the User or similarly significantly affect them. The User may object to profiling at any time or disable marketing cookies in the cookie settings.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

• Vendors and other third-party companies providing services on our behalf (IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners for the purpose of providing marketing services and displaying advertisements.
• Instances where you authorize us to disclose specific information to third parties or provide your consent.
• Our affiliates or corporate group.
• Business transactions such as a merger or bankruptcy, or compliance with obligations arising from applicable law.

The Services are hosted by Shopify, which collects and processes personal information regarding the User's access to and use of the Services. Information provided through the Services will be transferred and made available to Shopify, as well as to third-party companies that may be located in countries other than the User's country of residence. We use certain advanced features of Shopify that include data and information obtained from the User's interaction with our Store, with other merchants, and with the Shopify platform. Shopify is responsible for processing the User's personal information for these purposes. To learn more, please visit the Shopify Consumer Privacy Policy section and the Shopify Privacy Portal.

The Services may contain links to websites and other online platforms operated by third-party companies. If you navigate to websites that are not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee the privacy or security of such websites, nor are we responsible for them. The inclusion of such links by us does not in itself imply an endorsement of the content on such platforms.

The services are not intended for use by children. We do not knowingly collect any personal information about children under the age of majority in the user's jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion. We have no actual knowledge of "sharing" or "selling" the personal information of individuals under 16 years of age.

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." We advise against using insecure channels to transmit sensitive or confidential information to us.

We store personal data for the duration of the Agreement and subsequently for a period in accordance with applicable regulations, taking into account the statute of limitations for claims and tax obligations, in particular:
– data from Orders – until the expiry of the statute of limitations for claims arising from the Agreement;
– accounting and tax documents – for 5 years from the end of the calendar year in which the tax payment deadline expired;
– Account data – until its deletion;
– data processed based on consent (e.g., Newsletter) – until the withdrawal of consent.

Depending on your place of residence, you may be entitled to all or some of the following rights regarding your personal information:

• Right to access/know — You may have the right to access the personal information we have about you.
• Right to delete — You may have the right to request that we delete the personal information we have about you.
• Right to correct — You may have the right to request that we correct inaccurate personal information.
• Right to data portability — You may have the right to obtain a copy of your personal information and request that it be transferred to a third party.
• Right to opt out of the sale or sharing of personal information for targeted advertising — You may have the right to opt out of the "sale" or "sharing" of your personal information for purposes considered "targeted advertising."
• Manage communication preferences — You may opt out of receiving promotional emails at any time by using the unsubscribe option.

If you are a resident of the United Kingdom or the European Economic Area, in addition to the rights described above, you may exercise the right to object to the processing of your data and to withdraw your consent to processing.

In case of complaints regarding the way we process personal data, please contact: contact@leprive.pl. You also have the right to lodge a complaint with the supervisory authority for data protection, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw, www.uodo.gov.pl).

We may transfer, store, and process your personal information outside of your country of residence. If we transfer your personal information outside of the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant supervisory authority in the United Kingdom.

We may update this Privacy Policy from time to time, including, among other things, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and notify the user of any changes in accordance with applicable law.

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone, via email at contact@leprive.pl, or by mail at Ludwinowska 11, 183, Kraków, 30-331, PL. In accordance with applicable data protection laws, we are the controller of your personal information.