Contact us

Our team is at your disposal from Monday to Friday 
between 9:00 AM and 4:00 PM.

Email
contact@leprive.pl

Phone
+48 668 618 705

FAQs

What are the delivery options and costs?

We offer delivery via available carriers, whose options are displayed during the checkout process. The cost of delivery depends on the selected method and destination country, and is visible in the cart before finalizing the purchase.

What is your return policy?

You have the right to return an unused product in its original condition within 14 days of receiving your order. To start the return process, please use our Returns Portal available on the website. Once the shipment has been received and verified, we will issue a refund in accordance with applicable regulations.

How can I track my order?

Once your parcel has been dispatched, you will receive an email with a tracking number and a link to monitor its status. This will allow you to check the location of your order in real time

How to choose the right size?

For each product, you will find information about available sizes. If you are unsure which size to choose, please contact our Customer Service team – we will be happy to help you select the right model and size for your needs.

Do you ship internationally?

Yes. We ship to many countries around the world. Available countries, delivery methods, and shipping costs are displayed after selecting the delivery country on the website and during the checkout process.

Shipping and returns

Domestic shipping (Poland)
DPD Classic / DPD Pick-up: 1-2 business days –  17.00 PLN
InPost Paczkomat 24/7: 1-2 business days – 17.00 PLN

International shipping
DHL Express / DPD Classic / InPost : Delivery time and cost calculated at checkout.

Return policy
We accept returns of unused products in their original condition within 14 days of the delivery date. To start the process, please use our online Returns Portal.

Return address
Omnipack, Aleja Katowicka 66, building DC04 ramp 40, 05-830 Nadarzyn

Address for complaints
LE PRIVÉ, ul. Karmelicka 57/3, 31-128 Kraków

Payment methods

We will ensure the payment process is as smooth as your shopping experience. Choose the method that suits you best.

Payment cards
Visa, Mastercard, American Express, Discover.

Express payments
Apple Pay, Google Pay, BLIK, PayPal, ING Pay

Deferred payments
PayPo (Buy now, pay later).

Gift cards
Le Privé Gift Cards.

Company Details

Seller
Le Prive Spółka Z Ograniczoną Odpowiedzialnością

Address
Ludwinowska 11 / 183, 30-331 Kraków, Poland

Tax Identification Number (NIP)
6762564922

Business Registry Number (REGON)
383020632